Front Desk · For businesses that can't always pick up
You can't answer the phone up a ladder, under a sink or with a customer in the chair. Front Desk can. A caller you miss gets a text back within a minute, in your business's name. It finds out what they need, and you get the details.
Example · A missed call
Four parts, one set of facts
You tell us your services, areas, hours and what must always come to you, once. Every part answers from those facts. Start with the parts you need.
A call you can't answer
The caller hears a short message in your business's name, and within a minute gets a text. It asks what the job is, the postcode and when suits, then sends you the lot.
An enquiry from your website or email
Every enquiry gets a helpful reply within minutes, day or night, from your own services, areas and hours, and asks what you'd need to know.
A question on your website
A chat box that answers from the same facts. When someone's ready, it takes their details and passes them to you.
A happy customer who never gets round to a review
After each job, your customer is asked for a Google review, with one reminder. When reviews come in, you get a reply drafted for you to post.
You set your mobile to send calls you don't answer to your Front Desk number. It's one code, and we walk you through it. You keep your own number.
When you miss a call, the caller hears a short message in your business's name, and within a minute gets a text asking what they need.
Who they are, their number, what they want, where and when, by email. Anything urgent or awkward comes to you straight away.
What it never does
A wrong answer to a customer costs more than a missed call, so Front Desk is built to hand over rather than guess.
No discounts, no deals, no marketing. Every text is a reply to someone who got in touch with you.
It only gives a price you've listed. Anything else, it says you'll be in touch.
Always, and straight away. So does anything it isn't sure about.
Anyone who texts STOP isn't texted again. It never pretends to be a person: the first reply says it's your automated assistant.
See it before you decide
Ask Khan for a demo: email hello@copperbrook.co.uk or ring 07504 009168 with your website's address. He'll set one up from your website, usually the same day, and tell you when it's ready to try.
No. You keep your own number. Calls you don't answer are diverted to your Front Desk number, which is set up for you.
Yes. The first reply in each conversation says it's your automated assistant and that you see every message. It writes in your business's name and never claims to be a person.
You tell us what counts as urgent. An emergency or a complaint comes straight to you, and the customer is told you'll be in touch personally.
No. Callers hear one short message, and nothing is recorded.
They're used only to answer for you and to tell you who got in touch. Conversations are deleted after 90 days, and anyone who texts STOP isn't texted again.
It runs on a trial first: you see what it would have said before it says anything by itself. You can pause it at any time, and calls go back to a simple message.
Tell Khan how calls and enquiries reach you today, and he'll show you what Front Desk would do with them.